Return and Refund Policy

Shipping Policy
At Bonjour Pondicherry Store, we value customer satisfaction and strive to build a trusting relationship with every purchase. Our shipping policy is designed to ensure a smooth and efficient shopping experience for our customers.

Domestic Shipping
Free Shipping: Shipping is free for all orders within India.
Timelines: We aim to ship your orders as soon as possible, excluding Sundays and public holidays. All shipments will be delivered within 4-8 business days.
Courier Partners: We primarily use reliable courier services such as Bluedart, DTDC, and Speedpost to deliver your products.
For any shipping-related queries, feel free to contact us at:
Email: info@bonjourpondicherry.in
Phone: 9384724529

International Shipping
For international shipping, please get in touch with our Customer Care Executives via:

Email: info@bonjourpondicherry.in
Phone: 9384724529
Please include the following details in your inquiry:

Products you wish to purchase
Recipient’s address
Contact phone number and email address
Our team will provide you with detailed information regarding the shipping costs and estimated delivery timelines for international orders.

Returns & Refunds Policy
At Bonjour Pondicherry Store, customer satisfaction is our top priority. To ensure a seamless experience, we offer a 100% Returns & Refunds Guarantee for eligible cases.

Eligibility for Returns
You may request a return or refund in the following scenarios:

Product Defects: Issues such as shrinkage, color bleeding, print quality issues, stitching errors, or breakage.
Timeframe: Returns are eligible up to the first product wash and must be initiated within 7 days of purchase/delivery.
Process
Replacement: You can choose a substitute product from Bonjour Pondicherry Store’s available collection.
Refund: A full refund of the billing amount will be processed.
Documentation: Please provide a copy of the paid invoice when initiating a return or refund request.
Steps to Return
Contact our support team via email or phone.
Mail the original product back to our office address (to be provided during the return request).
Once the product is received and verified, we will process your replacement or refund.
For any queries, reach out to us at:
Email: info@bonjourpondicherry.in
Phone: 9384724529